Terms and Conditions

CONDITIONS OF BOOKING

 

1.Terms - All terms are per week or per short break and for the holiday homes as equipped and described. The usual time of take-over is 4pm (subject to unavoidable delays). You must leave your holiday home by 10am, if you are later departing you will be charged a penalty fee equal to the daily rate of your holiday. You are expected to leave everything in a clean and tidy condition. You are responsible for any damage or loss sustained during your stay. Prices quoted in this brochure include VAT. Please hand your key into reception on departure. Maximum length of stay is three weeks. Unless the Bunn Leisure is previously notified, your
accommodation must be claimed before 10am on the day after your holiday is due to start, or we will cancel the holiday.

2. Booking Confirmation - Once a booking has been made you will receive confirmation, only after monies have been paid does a contract between Bunn Leisure and the customer exist. Once a booking has been confirmed, there is a £20 alteration fee for any amendments. No booking is transferable within 28 days of the start of the holiday.

3. Number In Your Party - This booking has been entered into on the understanding that the total number in your party shall in no
circumstances exceed the capacity of the holiday home as advertised in this brochure. Children and infants must be included in the total number of the party.

4. Initial Payment - When you book, the initial payment stated must be paid. This initial payment must include your booking deposit as part payment towards the cost of your holiday & subscription to Holiday Cancellation Protection (if required). If you wish to take advantage of any offers, they must be claimed at this stage. Holiday deposits/payments, unfortunately, cannot be transferred from one year to another.

5. The Balance Of Hire Money - The balance of hire money as shown on your invoice is due and payable 6 weeks before the start of your holiday. Your invoice gives full details. For bookings made within 6 weeks of your holiday start-date, you will normally pay the full hire charge when you make your booking. If you wish to pay your balance-of-hire by credit card, then you must contact us to do this not later than 6 weeks before your holiday starts.

6. Booking Cancellation - If you are compelled to cancel your holiday you must inform us in writing at the Bunn Leisure address by 1st class mail and enclose your holiday's invoice. We will endeavour to re-let the holiday home for you; if we are successful in re-letting you will only forfeit the booking deposit. If we cannot re-let then you will be held responsible for prompt payment of the full balance-of-hire due on the holiday home booked. Should you have to cancel within 35 days of your holiday, you must telephone us immediately and follow this with a written confirmation by 1st class mail. However, your subscription to Holiday Cancellation Protection covers you for all or part of these liabilities if you cancel for one of the qualifying reasons. Please note, we do not offer insurance protection on our cottages. Any monies paid will not be refunded in the event of cancellation.

7. No Quibble Money Back Guarantee - For bookings made more than twelve weeks before your arrival date, and where you have taken out cancellation protection, we will refund all your money (less the cancellation protection) regardless of the reason on all bookings cancelled more than eight weeks before arrival.

8. Minors (Under 21's) - Bookings from persons under 21 cannot be accepted unless accompanied by a parent or suitably aged guardian. Prams and pushchairs are not permitted in the entertainment venues.

9. Linen and Towels - Bedding is provided - pillows, duvets/quilts, covers, sheets and pillow cases. However, towels are not provided.

10. Availability - The Booking is made on the understanding that the holiday home will be placed at your disposal on the date stated. Should this not be possible through circumstances not under the control of the owner (e.g. fire, theft or damage) we cannot guarantee to provide an alternative holiday home. In this case, the booking deposit will be refunded to you in full but you will have no claim against the owner. In the interest of continued improvement Bunn Leisure reserves the right to alter or delete amenities or facilities or any part of the programme of activities either advertised or previously available without prior notice. The company reserves the right to move or amend bookings already confirmed without notifying you.

11. All Male/Female Party/Other Bookings - The Holiday Villages in this brochure cater primarily for family holidays. Bookings for all male/female or mixed groups will only be taken at the discretion of the Bunn Leisure Manager, whose decision is final. If accepted, a returnable security and cleanliness deposit will be required. We will not accept bookings from contractors or people working in the area, unless agreed by the Bunn Leisure Manager. We reserve the right to refuse entry to booked accommodation. We reserve the right to refuse any booking from parties which may, in our opinion be unsuitable, either by reason of numbers,
composition or false declaration. No all-male/female parties will be accepted during main holidays.

12. Your Pet - You may bring your dog with you to many holiday homes, provided you can produce a vaccination certificate if requested. A charge of £40 per pet per week/booking will be made for this facility. You must tell us that you are bringing your pet when you make your booking. You will need to bring your pet basket with you as pets are only allowed on the clear understanding that under no circumstances may your pet lie on bedding or chairs. Pets are not allowed in the entertainment complexes
(clubs, shops, bars or swimming pool areas) and must be exercised on a lead. Pets must not be left unattended in holiday homes or elsewhere. The maximum number of pets is 2. Unfortunately, no refund can be given if pets are not in attendance. Please note pets are not permitted in our cottages.

13. Swimming Pool/Steam Room/Sauna/Sunbeds - Children under the age of 12 and non-swimmers are not allowed to use the swimming pools unless accompanied by an adult. Under 16's are not allowed in the Health Suite and Fitness Centre.

14. Your Vehicles - Your vehicles, their accessories and contents are left at your risk. The holiday home proprietors will not be responsible for loss or damage to accessories or contents from any causes except from the negligence of its employees and/or agents. Parking and other regulations are in accordance with Local Authority requirements.

15. Service - You are asked to notify any short-comings in your holiday home to Reception immediately so that they can be remedied for you. If you do not notify us immediately, we cannot consider any claim submitted. Written claims not received by Bunn Leisure within 14 days of the completion of your holiday will not be considered.

 

16. Bunn Leisure Reserves... - Bunn Leisure reserves the right to refuse to hand over accommodation to any person who, in the opinion of the Manager, is not suitable to take charge. In such cases all hire charges shall be refunded in full and the contract shall be terminated. If, in the reasonable opinion of ourselves and/or Bunn Leisure, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property, danger or significant annoyance to others, the contract may be terminated, in which case we will not have further liability. In this event, you will remain liable to pay the hire price and no refund shall be due. The hirer shall also be liable for any damage caused in the holiday home. We and the owner(s) have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies occur (e.g. if repairs need to be carried out).

17. While Every Care Is Taken - While every care is taken to ensure the details shown in this brochure are correct, Bunn Leisure cannot accept responsibility for errors or misunderstanding.

18. Special Conditions - Ball games will not be permitted near caravans or built up areas - please use areas provided. Please note: Push chairs are not permitted in the clubs. Boats/Jet Skis and such water craft are not permitted to be parked by caravans or in our car parks. Storage facilities are available on request.

While every effort will be made to return lost property, Bunn Leisure cannot accept responsibility for items left after departure. Lost property will only be held for one month after departure.

19. Smoking - In order to comply with new legislation we expect all of our guests not to smoke in any of our caravans, cottages, pubs, clubs, restaurants and indoor venues. They will be liable for any damage caused through smoking.

20. Sun Breaks - In order to use certain Bunn Leisure facilities, Club Membership must be purchased. Gas, electric and linen are additional charges.

 

CONDITIONS OF HOLIDAY

 

Cancellation Protection

This must be taken out at the time of booking.

1. This relieves you, as the person making the booking, of the responsibility for payment of your balance-of-hire if;
a) you are forced to cancel your holiday because of illness, death, injury or maternity, affecting any member of your party (all guests must be detailed by you on your booking form at the time of booking)
b) because of your redundancy or that of your spouse, (qualifying for payment under the Redundancy Payments Act 1965)
c) because of your unforeseen occupational posting in your present employment
d) because of fire, storm, floods, subsidence or malicious damage, rendering your home uninhabitable
e) because of the police requiring your presence following a burglary at your home or place of business or witness or jury service by you or your spouse
f) because of death or serious injury or illness of a close relative.

 

Providing these circumstances have arisen since you made your booking and you can supply supporting documentary evidence, then you will no longer be liable for the balance of hire monies due on your booking. To qualify you must notify us in writing immediately the circumstances arise.

 

In the case of multiple or party bookings (i.e. where more than one holiday home is booked at the same time) cover is assessed on each holiday home individually.

 

The cancellation fee must be paid for each unit on multiple reservations.

 

Our cover also provides you with a refund of your balance-of-hire if the qualifying circumstances arise before you leave home for
your holiday and where you have already paid for the holiday.

 

Cancellation protection will cease on arrival and under no circumstances will a refund be made.

 

Your Booking Deposit Cover

 

Provided Bunn Leisure receive written notice from you more than six weeks before your holiday is due to start, and you are cancelling for one of the qualifying reasons, your booking deposit will be returned to you in full minus your Cancellation Protection Fee.

 

If we receive written notice from you six weeks or less before the start of your holiday and provided you are cancelling for one of the qualifying reasons, then your initial payment will be refunded, minus your Cancellation Protection Fee and a £20 administration charge.

 

If you cancel for circumstances not covered in this scheme and we receive notice from you in writing more than six weeks before you are due to start your holiday then you only forfeit your booking deposit for each week cancelled. But, if we receive notice to cancel six weeks or less before you are due to start your holiday and the reason for cancelling is not listed as a qualifying circumstance, you forfeit the booking deposit and you will be responsible for the payment of the balance of- hire if we cannot re-let for each week cancelled.

The decision of Bunn Leisure on all claims will be final.